Shipping & Returns

Shipping

If your order meets or exceeds $100 before taxes, you will receive FREE ground shipping. Please choose the FREE ground shipping option during checkout, or call 800-265-STIO to receive this offer by phone.

The Stio™ distribution center is in California. All orders placed by 10 AM PST (Pacific Standard Time) Monday – Friday will be shipped within 24 hours, and after 10 a.m. PST will ship within 48 hours.

• FedEx Ground® shipments will arrive in 3-5 business days depending on proximity from our warehouse.
• FedEx Express Saver® shipments will arrive in 3 business days.
• FedEx 2Day® shipments will arrive in 2 business days.
• FedEx Standard Overnight® shipments will arrive next business day.
• Stio cannot ship to USPS Post Office Boxes.
• Stio cannot process Canadian or other International orders at this time.
• Stio is happy to arrange a shipment to any member of the United States Armed Forces or Diplomatic Services via APO/FPO/DPO addresses. To process an order to a member of the United States Armed Forces or Diplomatic Services please call Stio Customer Service at 1-800-265-7846 or email customerservice@stio.com.

Please note that StioSphere members do not qualify for shipping promotions and discounts.

Our warehouse will be closed on Monday, May 27th for Memorial Day. No orders will be processed or shipped on this date.

Returns

Life is complicated enough so let’s keep it simple. Stio wants you to be completely satisfied with your purchase. All Stio products are fully warranted to the original owner against manufacturers’ defects in materials and workmanship.

We sincerely hope that your Stio™ product will accompany you throughout your daily life, but if it’s not the right fit for you we will most certainly accept returns of clean, unworn, unwashed, unaltered items for a refund. Returns must be made within 60 days of the purchase date.

To return an item, simply fill out the FedEx return label provided in your order and adhere it to the outside of the box. Then contact Stio™ Customer Service via email at customerservice@stio.com or by phone at 1-800-265-STIO and let us know what you would like to return. You will then be issued a Return Merchandise Authorization (RMA) number to write on the outside of the return box. Please do not return an item without an RMA number as this will make it very difficult for Stio™ to track and process your return in a timely manner.

Please note that use of the pre-paid FedEx shipping label will deduct $6.95 from your total order refund.

Please allow two-three weeks for your return and refund to be processed.