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Shipping & Returns

Shipping & Returns

Shipping

Free Shipping on Orders Over $100!

If your order meets or exceeds $100 before taxes, you will receive FREE Standard Shipping. Please choose the FREE shipping option during checkout, or call 800.265.7846 to receive this offer by phone.

Shipping within the United States

Stio ships via FedEx and USPS.

Shipping to Canada

Stio ships via $65 flat-rate FedEx International Economy®. This rate covers duty, taxes, handling and freight.

Shipping to APO/FPO/DPO Addresses

To arrange a shipment to APO/FPO/DPO addresses, please contact Stio Customer Service at 800.265.7846.

Shipping Timelines

Standard Shipping orders will deliver in 3-5 business days.

FedEx 2Day® shipments will deliver 2 business days after the ship date. Orders placed before 11AM MT will ship same-day; orders placed after 11AM MT will ship the following day.

FedEx Overnight® shipments will deliver 1 business day after the ship date. Orders placed before 11AM MT will ship same-day; orders placed after 11AM MT will ship the following day.


Returns

The Stio Guarantee

Life is complicated enough, so we’ll keep it simple. We want you to be completely satisfied with your purchase. All Stio products are fully warranted to the original owner against manufacturers’ defects in materials & workmanship. Should you find a defect in a product you purchased upon delivery, please contact Stio Customer Service.

Return Policy

We sincerely hope that your Stio product will accompany you throughout your daily life, but if it’s not the right fit for you we will most certainly accept returns of clean, unworn, unwashed and unaltered items for a refund. Returns must be made within 60 days of the purchase date. Final sale items are not eligible for return or exchange.

Return Instructions

STEP 1: Locate the Pick No. on your Stio Packing Slip.

STEP 2: Write the Pick No. on the outside of the return package.

STEP 3: Affix the prepaid FedEx label* to the return package.

STEP 4: Drop the return package off at any FedEx Ship Center or Drop Box.

Exchanges

Please contact Stio Customer Service to exchange an item for a different size or color.

Price Adjustments

Stio is happy to honor price adjustments on full-price merchandise within seven days of the mail-order ship date. Items bought at a discounted price are not eligible for price adjustments.

StioSphere

Please note that StioSphere members do not qualify for shipping promotions and alternative discounts. All returns will be charged a flat fee of $15.00.