How can I return or exchange my online order?

By Nika Potts on March 29

You can return or exchange your online order through our website, or by visiting a Mountain Studio™. To initiate online, locate the order number on your confirmation email or receipt and then start your return or exchange through our return portal.

To ensure your returns are properly processed and refunded, please do not combine multiple orders into one return. Each order must be returned, packaged, and mailed back separately. Combined orders may cause delays in receiving your refund. If you are exchanging, you can read more about your options on our Returns & Exchanges page.

All Second Turn™ items must be returned by emailing us at secondturn@stio.com.

How can I return or exchange my online order?

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