All Stio® products are fully warranted to the original owner against manufacturing and workmanship defects for the practical lifetime of the product. Such defects may include zipper failure such as broken teeth or zipper pull separation; snap closure failures; unraveling seams; seam tape failures; or stitching failure. Footwear manufacturing defects may include: delamination of sole; stitching failure; or eyelet failure.
The practical lifetime of the product can be defined as the average amount of time the product can be expected to last with normal use and wear.
The following are excluded from our warranty: incidental damages such as burns, holes, tears, or rips caused by daily use, such as contact with tree branches, rocks, tools, or sharp objects; excessive wear and tear such as fabric wear or sustained abrasion; damage from pets; abrasions causing holes, pilling, or similar; warmth of an item; issues arising from product misuse; items that have been hemmed, tailored, or altered in any way; items that have outlived their practical lifetime; items for which proof of purchase cannot be located by the warranty team; or items purchased through our Second Turn™️ program.
Each warranty claim must be accompanied by proof of purchase. An approved claim will normally result in an electronic gift card equal to the value of what was originally paid for the item, although each claim is resolved on a case-by-case basis. If you need assistance locating proof of purchase or if you have any questions relating to the warranty process, please contact our Warranty Team at firstname.lastname@example.org.