Warranty

All Stio®️ products are fully warranted to the original owner against manufacturing defects in materials and workmanship for the practical lifetime of the product. Such defects may include zipper malfunctions, snap closure failures, unravelling seams, seam tape failures, or stitching failure. The practical lifetime of the product can be defined as the average amount of time the product can be expected to last with normal use and wear.

The following are excluded from our warranty: incidental damages such as burns, excessive fabric wear or abrasion, tears from sharp objects, or issues arising from product misuse; items that have been hemmed, tailored, or altered in any way; items that have outlived their practical lifetime; items for which proof of purchase cannot be located by the warranty team; or items purchased through our Stio Second Turn™️ program.

Each warranty claim must be accompanied by proof of purchase. An approved claim will normally result in an electronic gift card equal to the value of what was originally paid for the item, although each claim is resolved on a case-by-case basis. If you need assistance locating proof of purchase or if you have any questions relating to the warranty process, please contact our Warranty Team at warranty@stio.com.