FAQs
To redeem an E-Gift Card, enter the gift card code into the "Gift Card or Discount code" box upon checking out on stio.com or provide the code to the store associate when checking out at a Stio Mountain Studio.
To redeem a Stio store credit please give Customer Experience Team a call at 800-265-7846.There are 3 levels of condition.
Excellent: Practically new; likely never worn outside or worn outside rarely.
Great: Trail-tested; worn a few times with minor wear visible.
Good: Used for a season or two; has visible wear.
Unfortunately, we aren’t able to deliver items outside the U.S. at this time.
Unfortunately, we aren’t accepting trade-ins from outside the U.S. at this time.
If we are unable to accept the items you send in, we will either donate or recycle them.
You can use your Stio credit online at Stio.com or at one of our Mountain Studio locations.
Stio items that qualify for trade-in will receive up to 25% of the original retail value in USD.
Yes, you can drop off items for trade-in at any Stio Mountain Studio, and you will still receive your credit by email and not at the time you drop them off.
Simply follow the trade-in instructions to receive a prepaid shipping label, print the label, package up your items and drop them off at your nearest FedEx.
We accept gear that is in good shape and functions perfectly. Items must at least meet our “Good” standard. Level of quality below:
Excellent: Practically new; likely never worn outside or worn outside rarely.
Great: Trail-tested a few times; minor wear visible.
Good: Used for a season or two; visible wear.
Gather up to three of your excellent-to-lightly-worn Stio items that are fully functional and in overall good condition.
Fill out the trade-in form to provide your address and item information, and we will email you a prepaid shipping label. Print your shipping label, package up your items and drop them off at your nearest FedEx location. While we don’t provide packaging for your items, we will cover the cost of shipping. You can help limit waste by reusing any boxes or packaging you may already have.
After we receive and process your items, we will email you a credit that can be used for any purchase at Stio.com or our Mountain Studio locations. Please allow 2-4 weeks for us to process your items and email your credit.
Please ensure that the items you are sending in are in good condition—free of any tears, rips, stains or broken zippers. If we are unable to find your item in our catalog or your item is not in good, fully functional condition, you may not receive any credit for your items.
We sincerely hope that your Stio product will accompany you throughout your daily life, but if it’s not the right fit for you we will most certainly accept returns of clean, unworn, unwashed and unaltered items for a refund. Returns must be made within 30 days of the purchase date*. Final sale items are not eligible for return.
Please Note: *The start date of holiday returns/exchanges is November 1st. As long as you place your order on or after this date, you will be eligible to return/exchange it until January 15th or within 30 days from the ship date, whichever comes later.
You will be sent a prepaid FedEx label to affix to your return package. Simply drop the package off at any FedEx location, and your return will be processed at our warehouse.