FAQs

Orders

Shipping

Standard and FedEx Ground® shipping generally take 5-10 business days to deliver after being shipped. Orders with 2Day or FedEx Overnight® must be placed by 11:00AM MT on a business day in order to ship out that same day. Orders placed after 11:00AM MT will generally ship on the next business day. Please note that FedEx does not pick up or deliver shipments on weekends or holidays, so orders placed over the weekend can be expected to ship out on the next business day.

If your order has shipped but is taking longer than expected to deliver, please contact the carrier for details.

Returns & Exchanges

We sincerely hope that your Stio® product will accompany you in the epic and everyday moments of your daily life, but if it's not the right fit for you, returns or exchanges can be made within 30 days of the arrival date. Items must be clean, unworn, unwashed and unaltered with all original tags still attached.

Items that may not be eligible for returns or exchanges include giveaway or promotional items, Stio Second Turn® items or items marked as All Sales Final. Please contact us if you are unsure about the eligibility of your return.

You can return or exchange your online order through our website, or by visiting a Mountain Studio®. To initiate online, locate the order number on your confirmation email or receipt and then start your return or exchange through our return portal.

To ensure your returns are properly processed and refunded, please do not combine multiple orders into one return. Each order must be returned, packaged, and mailed back separately. Combined orders may cause delays in receiving your refund. If you are exchanging, you can read more about your options on our Returns & Exchanges page.

Learn More

PFAS are human-made chemicals used as a finishing substance for their superior water-resistance on all kinds of common household items and consumer products, including the coatings on ski jackets or rain shells. Dubbed “forever chemicals” because they take so long to break down, these toxic chemicals can pollute our air, waterways, soil and even our bodies.

As a company that exists to deepen our connection with the outdoors, we feel a strong responsibility to care for the environment and our customers. This is why we're taking action to replace these forever chemicals in our product line by adopting new technologies and sourcing alternative, water-repellent fabrics and coating substances.

You can learn more about PFAS, our shift away from these chemicals, and how to care for your PFAS-free gear by reading our press release and garment care article.

At Stio®, we believe a circular commerce system will design out waste and pollution, allowing for used clothing to be renewed and put back into the economy. We design clothes to last. Just because you're done with a jacket, doesn't mean it has to be done for good. We can take your gear back, and give it a second turn.

More information can be found on our Stio Second Turn® page.