FAQs
Though we cannot modify an existing order, we may be able to cancel an order entirely in certain cases. To see if this is possible for your order, please contact us.
We accept major credit cards, PayPal, Shop Pay, Google Pay, Amazon Pay, Afterpay and Stio® gift cards. We do not accept prepaid gift cards.
To redeem a Stio® gift card online, enter the gift card code into the "Gift Card or Discount code" box upon checking out. If shopping at a Mountain Studio™ location, provide the code to the store associate upon checking out.
We do not offer price adjustments for sales, pricing changes, or otherwise.
You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of the email you receive, or you can contact us to request removal.
Catalog preferences can be found on our Catalog Opt-In/Out page.
Catalog preferences can be found on our Catalog Opt-In/Out page.
We sincerely hope that your Stio® product will accompany you in the epic and everyday moments of your daily life, but if it's not the right fit for you we will most certainly accept returns of clean, unworn, unwashed and unaltered items for a refund. Returns or exchanges must be made within 30 days of the arrival date.
Items that may not be eligible for returns include giveaway or promotional items, or items marked as All Sales Final. Please contact us if you are unsure about the eligibility of your return.
You can return or exchange your online order through our website, or by visiting a Mountain Studio™. To initiate online, locate the order number on your confirmation email or receipt and then start your return or exchange through our return portal.
To ensure your returns are properly processed and refunded, please do not combine multiple orders into one return. Each order must be returned, packaged, and mailed back separately. Combined orders may cause delays in receiving your refund. If you are exchanging, you can read more about your options on our Returns & Exchanges page.
All Second Turn™ items must be returned by emailing us at secondturn@stio.com.
To ensure your returns are properly processed and refunded, please do not combine multiple orders into one return. Each order must be returned, packaged, and mailed back separately. Combined orders may cause delays in receiving your refund. If you are exchanging, you can read more about your options on our Returns & Exchanges page.
All Second Turn™ items must be returned by emailing us at secondturn@stio.com.
Items purchased from a Mountain Studio™ can easily be exchanged or returned in-store. While in-store purchases cannot be returned or exchanged through our website's return portal at this time, you can contact us to receive a free return shipping label if you are not currently near a Mountain Studio™ location.
At Stio®, we believe a circular commerce system will design out waste and pollution, allowing for used clothing to be renewed and put back into the economy. We design clothes to last. Just because you're done with a jacket, doesn't mean it has to be done for good. We can take your gear back, and give it a second turn.
More information can be found on our Second Turn™ page.
More information can be found on our Second Turn™ page.
We offer Standard shipping, FedEx Ground, FedEx 2Day, and FedEx Overnight for all U.S. orders, and FedEx International Economy® for orders shipping to Canada. For more information on our shipping methods and carriers, please visit our Shipping page.
Standard and FedEx Ground shipping generally take 5-10 business days to deliver after being shipped. Orders with FedEx 2Day or FedEx Overnight must be placed by 11:00AM MT on a business day in order to ship out that same day. Orders placed after 11:00AM MT will generally ship on the next business day. Please note that FedEx does not pick up or deliver shipments on weekends or holidays, so orders placed over the weekend can be expected to ship out on the next business day.
If your order has shipped but is taking longer than expected to deliver, please contact the carrier for details.
If your order has shipped but is taking longer than expected to deliver, please contact the carrier for details.