Returns & Exchanges
We sincerely hope that your Stio product will accompany you in the epic and everyday moments of your daily life, but if it's not the right fit for you we will most certainly accept returns of clean, unworn, unwashed and unaltered items for a refund. Returns or exchanges must be made within 30 days of the arrival date.
Items that may not be eligible for returns include giveaway or promotional items, or items marked as All Sales Final. Please contact us if you are unsure about the eligibility of your return.
Making a return, exchange, or gift exchange is easy and free! Locate the order number on your confirmation email or receipt, then start your return or exchange at www.stio.com/returns-exchanges.
To ensure your returns are properly processed and refunded, please do not combine multiple orders into one return. Each order must be returned, packaged, and mailed back separately. Combined orders may cause delays in receiving your refund.
All Stio Second Turn™ items must be returned by emailing us at firstname.lastname@example.org.
For more information on these processes, please visit the Shipping & Returns section of our FAQ.
If you purchased in-store at a Stio Mountain Studio®, please contact the store from which you purchased to initiate your return or exchange. Individual store contact information can be found here.
Once you drop your return package off with the carrier, please allow 5-10 business days for your return package to arrive at our warehouse. You will receive an automatic email notification once it has been received. After it has arrived, up to an additional 7 business days will be required for processing. You will receive an automatic email notification confirming that the processing has been completed and your refund has been initiated.
Please note, depending on your financial institution it may take up to an additional 10 business days from the processing date for the refund to post to your bank account.
Some shipping carriers may be experiencing delays causing return packages to not reach our warehouse within the typical 5-10 business day timeframe. Please follow your return tracking number for details.