Return Policy
We sincerely hope that your Stio product will accompany you in the epic and everyday moments of your daily life, but if it's not the right fit for you we will most certainly accept returns of clean, unworn, unwashed and unaltered items for a refund. Returns or exchanges must be made within 30 days of the arrival date.

Items that may not be eligible for returns include giveaway or promotional items, or items marked as All Sales Final. Please contact us if you are unsure about the eligibility of your return.

 

Holiday Extended Return and Gift Exchange Policy: 

Orders placed on or after 11/3/22 are eligible for return and gift exchange until 1/27/23 or within 30 days from the ship date, whichever comes later.

 

Online Order Returns

Making a return is easy and free! Locate the order number on your confirmation email or receipt, then start your return or exchange at www.stio.com/returns-exchanges

To ensure your returns are properly processed and refunded, please do not combine multiple orders into one return. Each order must be returned, packaged, and mailed back separately. Combined orders may cause delays in receiving your refund. 

All Second Turn™ items must be returned by emailing us at secondturn@stio.com.

 

Online Order Exchanges or Gift Exchanges

Two types of exchanges are available.

Even Exchange: Exchange for a different size or color of the same product.
Uneven or “Shop Now” Exchange: Exchange an item for a different product(s). 

With either type, your exchange order will ship at the time you drop your return off at the carrier.

 

How to Start An Even Exchange: Visit www.stio.com/returns-exchanges. Input your order number, and select the button “Exchange Item or Different Color or Size”. This option is for exchanging for a different size or color of the same product. If the price of the item has dropped since you made the purchase, you will receive a refund for the difference once we receive your return.

 

How To Start An Uneven or “Shop Now” Exchange: Visit www.stio.com/returns-exchanges. Input your order number, and select the button “Return Item or Shop Now With Store Credit.” Follow the prompts to select the option to “Shop Now” instead of receiving a refund. 

Then, you will be redirected to shop at www.stio.com and a gift card will be applied at checkout equal to the value of the items being returned. You will also receive an email with a return label for the items being returned.

If the value of the new items you are exchanging for is greater than the value of the items being returned, you will be prompted to enter payment information to cover the difference. If the value of the new items you are exchanging for is less than the value of the items being returned, you will receive a refund for the difference once we receive your returned items.

 

Note: You may only apply one type of exchange per order. If you would like to do both, please initiate separate exchanges for the item(s) and mail in the items in separate packaging with the applicable return label on each.

For more information on these processes, please visit the Shipping & Returns section of our FAQ.

 

In-Store Order Returns, Exchanges, or Gift Exchanges

If you purchased in-store at a Stio Mountain Studio®, please contact the store from which you purchased to initiate your return or exchange. Individual store contact information can be found here.

 

Return Timeline
Once you drop your return package off with the carrier, please allow 5-10 business days for your return package to arrive at our warehouse. You will receive an automatic email notification once it has been received. After it has arrived, up to an additional 10 business days will be required for processing. You will receive an automatic email notification confirming that the processing has been completed and your refund has been initiated.

Please note, depending on your financial institution it may take up to an additional 10 business days from the processing date for the refund to post to your bank account.



Possible Delays

Some shipping carriers may be experiencing delays causing return packages to not reach our warehouse within the typical 5-10 business day timeframe. Please follow your return tracking number for details.