Shipping & Returns
Free Shipping On All Orders
All orders receive FREE Standard Shipping. Please choose the FREE shipping option during checkout, or call 800-265-7846 to receive this offer by phone.
Shipping within the United States & Canada
Stio ships via FedEx and USPS within the United States. Orders to Canada will be shipped via $65 flat-rate FedEx International Economy®. This rate covers duty, taxes, handling and freight.
Holiday Shipping Timelines
Your order must be placed by the following date and time in order to receive your shipment by 12/25/18:
- Standard Shipping - 12/13/18 at 11 a.m. MST
- FedEx 2Day - 12/19/18 at 11 a.m. MST
- FedEx Overnight - 12/20/18 at 11 a.m. MST
- FedEx Intl. Economy - 12/19/18 at 11 a.m. MST
Shipping to APO/FPO/DPO Addresses
To arrange a shipment to APO/FPO/DPO addresses, please contact the Customer Experience Team at 800-265-7846.
Standard Shipping orders will deliver in 5-10 business days.
FedEx 2Day® shipments will deliver 2 business days after the ship date. Orders placed before 1 PM MT will ship same-day; orders placed after 1 PM MT will ship the following day.
FedEx Overnight® shipments will deliver 1 business day after the ship date. Orders placed before 1 PM MT will ship same-day; orders placed after 1 PM MT will ship the following day.
Express shipments do not deliver on Saturdays unless otherwise requested.
The Stio Guarantee
Life is complicated enough, so we’ll keep it simple. We want you to be completely satisfied with your purchase. All Stio products are fully warranted to the original owner against manufacturers’ defects in materials & workmanship. Should you find a defect in a product you purchased upon delivery, please contact the Customer Experience Team.
We sincerely hope that your Stio product will accompany you throughout your daily life, but if it’s not the right fit for you we will most certainly accept returns of clean, unworn, unwashed and unaltered items with tags for a refund. Returns must be made within 60 days of the purchase date. Final sale items are not eligible for return or exchange.
STEP 1: Locate the Order Number on your Stio Packing Slip.
STEP 2: Write the Order Number on the outside of the return package.
STEP 3: Affix the free shipping label to the return package.
STEP 4: Drop the return package off at a mailing facility or drop-off box.
Missing Return Label
Please call or email the Customer Experience Team to issue a new return label at 800-265-7846 or email firstname.lastname@example.org. If you wish to return on your own please send to:
13200 South Broadway
Los Angeles, CA 90061