Excellent: Practically new; likely never worn outside
Great: Trail-tested a few times; minor wear visible
Good: Used for a season; visible wear
Gather up to ten of your gently used Stio® items that are fully functional and in overall good condition.
Fill out the trade-in form with your address and item information, and we will email you a prepaid shipping label. Print your shipping label, package up your items and drop them off at your nearest FedEx location or Mountain Studio™. Bonus points if you reuse an old Stio® box or envelope!
After we receive and process your items, we will email you a redemption code that can be used at Stio.com or at any of our Mountain Studio™ locations. For all submissions including in-store drop offs, please allow 2-4 weeks for us to process your items and send your redemption code.
Please ensure that the items you are sending in are in good condition—free of any tears, rips, stains or broken zippers. If we are unable to find your item in our catalog, your item is one of our ineligible styles, or your item is not in good, fully functional condition, you may not receive any credit for your items. Items deemed ineligible for trade-in will not be returned under any circumstance.
We accept gear that is in good shape and functions perfectly. Items must at least meet at least one of the following standards in order to be accepted for trade-in.
Excellent: Practically new; likely never worn outside or worn outside rarely.
Great: Trail-tested a few times; minor wear visible.
Good: Used for a season or two; visible wear.
We do not accept: Swimwear, co-branded items, accessories (including but not limited to hats, scarves, beanies, socks, bags or packs), t-shirts, underwear, baselayers or any products under $50 MSRP.
Yes, you can submit your Stio® items for trade-in regardless of where you purchased them.
Yes, you can drop off items for trade-in at any Mountain Studio™. You will still receive your credit by email and not at the time you drop them off.
Unfortunately, we aren’t accepting trade-ins from outside the United States at this time.
If we are unable to accept the items you send in, we will either donate or recycle them. Items deemed ineligible for trade-in will not be returned under any circumstance.
Eligible items will receive up to 25% of the original retail value in the form of a unique redemption code. This code can be used online or in-store.
If you have multiple Second Turn™ codes you would like to redeem on one order, please contact us to place your order.
Second Turn™ redemption codes last for one year before expiring.
If your Second Turn™ item isn’t the right fit for you we will most certainly accept returns of clean, unworn, unwashed, and unaltered items for a refund. All Second Turn™ items must be returned by emailing us at firstname.lastname@example.org and cannot be returned or exchanged through our return portal or in-store.
Second Turn™ items are excluded from our Warranty program.