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Gear That Lasts
We design clothes to last. Just because you're done with a jacket, doesn't mean it has to be done for good. We can take your gear back, and give it a second turn.
Step 1: Gather
Practically new; likely never worn outside
Trail-tested a few times; minor wear visible
Used for a season; visible wear
Step 2: Send In
Step 3: Receive Reward
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Gather up to three of your excellent-to-lightly-worn Stio items that are fully functional and in overall good condition. Following the steps here you will provide your address and we will email you a prepaid shipping label. You’ll then print off your shipping label, package up your items, and drop them off at your nearest FedEx. While we don’t provide packaging for your items, we will cover the cost of shipping. You can help limit waste by reusing any boxes or packaging you may have at your disposal. After we receive and process your items, we will email you a credit that can be used for any purchase at Stio.com or at any of our Mountain Studio locations. Please allow 2-4 weeks for us to process your items and email you your credit.
Please ensure that the items you are sending in for trade-in are in good condition—free of any tears, rips, stains or broken zippers. If we are unable to find your item in our catalog or your item is not in good, fully functional condition, you may not receive any credit for your items.
We accept gear that is in good shape and functions perfectly. Items must meet or exceed our “Good” standard. Level of quality below:
Excellent: Practically new; likely never worn outside or worn outside rarely.
Great: Trail-tested a few times; minor wear visible.
Good: Used for a season or two; visible wear.
We do not accept: Swimwear, co-branded items, accessories (hats, scarves, beanies, socks), t-shirts, underwear, baselayers or any products under $50 MSRP.
Simply follow the trade-in instructions to receive a free shipping label, package up your items, and drop them off at your nearest FedEx.
BY ACCESSING OR USING THE
SITE, CONTENT, OR SERVICES,
YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, THE STIO TERMS OF SERVICE, AND THE ACCOMPANYING FAQS
- You must be 18 years of age or older to participate in the Stio Second Turn™ program
- Only items that meet or exceed our “Good” standard outlined will be accepted for trade-in
- Items submitted for trade-in must be in good condition and function perfectly
- Items submitted for trade-in credit will not be returned to the customer for any reason
- Stio reserves the right to refuse any items submitted for trade-in for any reason
- A valid email address is required to receive trade-in credit
- Please refer to our Terms of Service page for additional information
Items must be in excellent to lightly worn condition, with no major rips, holes, tears, missing buttons or snaps, broken zippers, alterations, stains, odors, or pet hair. We do not accept: Swimwear, co-branded items, accessories (hats, scarves, beanies, socks), t-shirts, underwear, baselayers or any products under $50 MSRP.
Still not sure if your items meet the requirements? View our FAQ.