COVID-19 Shipping Update
Online orders are being fulfilled. However, our warehouse is currently limiting their hours Monday-Friday. As a result, we are not offering express shipping options and appreciate your patience as shipments could be delayed. For any inquiries regarding these changes, please contact our Customer Experience Team by Live Chat or calling 1-800-265-7846 Monday through Friday 8am-5pm.

Free Shipping On All Orders Starting 3/17/2020

All orders receive free standard shipping. Please choose the standard shipping option during checkout, or call 800-265-7846 to receive this offer by phone.

Shipping Timelines

Standard Shipping orders will deliver in 5-10 business days.

Shipping within the United States & Canada

Stio ships via FedEx and USPS within the United States. Orders to Canada will be shipped via $65 flat-rate FedEx International Economy®. This rate covers duty, taxes, handling and freight.

Live in a Mountain Town?

We know life in a mountain town can be tricky with USPS! Stio ships via FedEx or USPS. Our warehouse ships quickly and to avoid any shipping delays or returned packages, please provide both a PO Box and physical address if you do not receive USPS to your home.

Is your order in “Pre-Shipment?”

Don’t worry! Your order is on it’s way. On occasion, USPS will not update the tracking for your package. Your order will still arrive within 5-10 business days. Shipping to APO/FPO/DPO Addresses To arrange a shipment to APO/FPO/DPO addresses or international destinations (other than Canada), please contact the Customer Experience Team at 800-265-7846.

Lost or Stolen Packages

Stio is not responsible for lost or stolen packages that are marked delivered by our shipping partners. Please ensure your address is secure for delivery.