COVID-19 Shipping Update
Online orders are being fulfilled. However, our warehouse is currently limiting their hours and will be open only on Mondays, Tuesdays and Fridays. As a result, we are not offering express shipping options and appreciate your patience as shipments could be delayed 2-3 days. For any inquiries regarding these changes, please contact our Customer Experience Team by Live Chat or calling 1-800-265-7846 Monday through Friday 8am-5pm. 

Free Shipping On All Orders Starting 3/17/2020

All orders receive free standard shipping. Please choose the standard shipping option during checkout, or call 800-265-7846 to receive this offer by phone.

Shipping Timelines

Standard Shipping orders will deliver in 5-10 business days.

Shipping within the United States & Canada

Stio ships via FedEx and USPS within the United States. Orders to Canada will be shipped via $65 flat-rate FedEx International Economy®. This rate covers duty, taxes, handling and freight.

Live in a Mountain Town?

We know life in a mountain town can be tricky with USPS! Stio ships via FedEx or USPS. Our warehouse ships quickly and to avoid any shipping delays or returned packages, please provide both a PO Box and physical address if you do not receive USPS to your home.

Is your order in “Pre-Shipment?”

Don’t worry! Your order is on it’s way. On occasion, USPS will not update the tracking for your package. Your order will still arrive within 5-10 business days. Shipping to APO/FPO/DPO Addresses To arrange a shipment to APO/FPO/DPO addresses or international destinations (other than Canada), please contact the Customer Experience Team at 800-265-7846.

Lost or Stolen Packages

Stio is not responsible for lost or stolen packages that are marked delivered by our shipping partners. Please ensure your address is secure for delivery.