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We're Here to Help

The Stio Customer Experience Team are your personal advocates for all things Stio. Talk to our specialists about product details, activity-specific info, fabrics, sizing; we'll help with any need whatsoever.

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What is your return policy? Arrow Right

We sincerely hope that your Stio® product will accompany you in the epic and everyday moments of your daily life, but if it's not the right fit for you, returns or exchanges can be made within 30 days of the arrival date. Items must be clean, unworn, unwashed and unaltered with all original tags still attached. 

Items that may not be eligible for returns or exchanges include giveaway or promotional items, Stio Second Turn® items or items marked as All Sales Final. Please contact us if you are unsure about the eligibility of your return.

How can I return or exchange my online order? Arrow Right

You can return or exchange your online order through our website, or by visiting a Mountain Studio™. To initiate online, locate the order number on your confirmation email or receipt and then start your return or exchange through our return portal.

To ensure your returns are properly processed and refunded, please do not combine multiple orders into one return. Each order must be returned, packaged, and mailed back separately. Combined orders may cause delays in receiving your refund. If you are exchanging, you can read more about your options on our Returns & Exchanges page.

Can I cancel or modify an order after it's been placed? Arrow Right

Though we cannot modify an existing order, we may be able to cancel an order entirely in certain cases. To see if this is possible for your order, please contact us.

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Donation Requests

For donation requests, please fill out our submission form.