We're Here to Help

The Stio Customer Experience Team are your personal advocates for all things Stio. Talk to our specialists about product details, activity-specific info, fabrics, sizing; we'll help with any need whatsoever.

Contact Us

Call Us

1-800-265-7846
Monday-Friday | 8am-8pm MT

Saturday-Sunday | 8am-6pm MT

Email Us

customerexperience@stio.com

Live Chat

Start a Live Chat with  a specialist now.

Monday-Friday | 8am-8pm MT

Saturday-Sunday | 8am-6pm MT

Live Chat

Fast Answers

How do I send back a return?

In order to begin your return, please go to this link and have your order number ready: https://www.stio.com/apps/returns
You will be sent a prepaid FedEx label to affix to your return package. Simply drop the package off at any FedEx location, and your return will be processed at our warehouse.

What is your return policy?

We sincerely hope that your Stio product will accompany you throughout your daily life, but if it’s not the right fit for you we will most certainly accept returns of clean, unworn, unwashed and unaltered items for a refund. Returns must be made within 30 days of the purchase date*. Final sale items are not eligible for return.

Please Note: *Orders placed on or after 11/8/21 are eligible for return and gift exchange until 1/21/22 or within 30 days from the ship date, whichever comes later.

How can I reset my password?

When logging into your account, there is a small gray hyperlink "Forgot My Password" to the right of the green "Sign In" button. If you don't have success with this, please give us a call, we'll be happy to reset it for you!

Can I return my item for store credit?

Of course! If you would like to return your item(s) for a Stio Store Credit, please be sure to contact a Customer Specialist (customerexperience@stio.com or 800-265-7846) to let them know before you send your item back. Our warehouse is not able to issue store credits, so please do not make note of this on your return slip.

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