We're Here to Help
The Stio Customer Experience Team are your personal advocates for all things Stio. Talk to our specialists about product details, activity-specific info, fabrics, sizing; we'll help with any need whatsoever.
Contact Us
Call Us
1-800-265-7846
Mon - Sat | 8am - 5pm MT*
Email Us
customerexperience@stio.com
Live Chat
Start a Live Chat with a specialist now.
*During off-hours Order Entry Specialists are available 24 hours a day to place orders over the phone.
Fast Answers
Please adhere the FREE pre-paid return label to the exterior of the return shipment. We ask that you write your Order Number on your return shipping label. Your Order Number can be found to the left of the items on your packing slip. Please fill out the return reason form found in your order. We review this feedback as a team, and use it to make improvements on design, materials, and fit. Please note that all returned orders receive a processing fee of $6.95 that is deducted from your total refund.
We will accecpt returns within 60 Days of purchase that are unworn, unwashed, and still have the original tags attached.
When logging into your account, there is a small gray hyperlink "Forgot My Password" to the right of the green "LOGIN" button. If you don't have success with this, please give us a call, we'll be happy to reset it for you!
Of course! If you would like to return your item(s) for a Stio Store Credit, please be sure to contact a Customer Specialist (customerexperience@stio.com or 800-265-7846) to let them know before you send your item back. Our warehouse is not able to issue store credits, so please do not make note of this on your return slip.