We sincerely hope that your Stio® product will accompany you in the epic and everyday moments of your daily life, but if it's not the right fit for you, returns or exchanges can be made within 30 days of the arrival date. Items must be clean, unworn, unwashed and unaltered with all original tags still attached.
Items that may not be eligible for returns or exchanges include giveaway or promotional items, or items marked as All Sales Final. Please contact us if you are unsure about the eligibility of your return.
You can return or exchange your online order through our website, or by visiting a Mountain Studio™. To initiate online, locate the order number on your confirmation email or receipt and then start your return or exchange through our return portal.
To ensure your returns are properly processed and refunded, please do not combine multiple orders into one return. Each order must be returned, packaged, and mailed back separately. Combined orders may cause delays in receiving your refund. If you are exchanging, you can read more about your options on our Returns & Exchanges page.
All Second Turn™ items must be returned by emailing us at firstname.lastname@example.org.
Though we cannot modify an existing order, we may be able to cancel an order entirely in certain cases. To see if this is possible for your order, please contact us.